Returns & Exchanges
At Toruna KASAP, we prioritize the freshness and safety of our premium meat products. Due to the perishable nature of our inventory, we offer a dedicated resolution process for any quality concerns or order discrepancies.
Inspect Your Order
Please examine your meat products immediately upon delivery to ensure they meet our high-quality standards and that the vacuum sealing is intact.
Contact Support Within 24 Hours
If you are unsatisfied with your purchase, notify our customer service team within 24 hours of receipt via email or phone with your order number.
Provide Photographic Evidence
To process a refund or replacement for damaged or incorrect items, please provide clear photos of the product and the original packaging labels.
Resolution and Credit
Once your claim is verified, we will arrange for a replacement delivery or issue a full credit to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing